There’s a lot of talk about moving from managed print services into managed IT services. With the competitive landscape as severe as it is today, does it make sense for everybody to simply jump into managing servers, firewalls and network switches? Are you going to build a network operations center and implement a 24/7 help desk?
Odds are, you’re not.
If investing in large amount of infrastructure is not in the cards for you or your dealership, there is one aspect of managed services you should investigate—workflow. I’ve mentioned it before, studying and improving workflow can be a natural step between managed print services and managed services. It’s also a process we’ve been familiar with from the very beginning.
What is workflow? A simple definition is “…a sequence of industrial, administrative, or other processes through which a piece of work passes from initiation to completion…”
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